Hiring a cleaning service can be a bit overwhelming and can leave you feeling somewhat vulnerable. How do you know if the person/service you are hiring is a good fit? And how can you make sure that you can trust this person/service in your home?
Whether you are hiring someone for regular service or an as-needed task, you want to be confident that you are choosing the right service and that you can trust them in your home. Here are some important hints when you are actively interviewing a cleaning service.
Referrals
When it comes to cleaning services, there is no better place to start than a personal referral. Let’s face it. A company can put anything they like on their website but when it comes down to the nitty-gritty, you would like the advantage of talking to someone who has used them and knows their service from personal experience.
Online reviews are another avenue. You want to take online reviews with a grain of salt. Unfortunately, people who have a bad experience will run to online reviews faster than ones who have had good experiences. Consequently, you may be seeing some bad reviews without great ones to offset them. If a company has consistently bad online reviews, however, you should consider it a red flag.
Customizable Services
Does the company or cleaning person offer nothing but fixed services or do they offer customizable options? You may have different priorities in your home than the ones offered on their list of cleaning services. You may want different things cleaned at different times. Consider what type of services suit you personally and see if that company can fulfill them.
Cleaning Supplies
Does the service or individual bring their own cleaning supplies, or do you supply this? What type of products are used if they do? Do they have the right supplies for specific surfaces such as stone or wood floors? Do they use natural and sustainable products or harsh cleaning chemicals?
Bonded and Insured
Opening your home to a stranger can feel intimidating. You want to make sure that if anything is damaged, stolen or a staff member injured that your cleaning company is covered, and you will not be liable. You have the right to ask for copies of the policies.
Does the company do full background checks and drug tests on their employees? Do they do them periodically instead of just once? Your peace of mind is important when opening your home up to a cleaning service.
Experience, Affiliations and Certifications
Anyone can represent themselves as a house cleaner. Therefore, you need to check the company’s credentials as well as their experience. A good and reputable cleaning company has been in good standing with organizations and should be glad to provide you with a list of some of their clients. Exceptional cleaning companies will get special industry certifications to ensure clients of their professionalism.
Satisfaction that is Guaranteed
A cleaning company should be ready to stand by their work. How do they ensure your satisfaction? If you are not happy, what are they willing to do to make it right? Each company or individual will have a different policy. It’s best to know what this policy is upfront.
If you are looking for an experienced house cleaning service in San Diego or the surrounding communities, call Presto Cleaning for a no-obligation estimate at 619-366-0886.
